Technical Delivery

True Business Expertise

An ever changing landscape of IT and the introduction of new equipment, software and solutions brings with it many new challenges which require foresight and planning.

Our range of IT Services ensure on-going business continuity, whilst providing a solid platform to accommodate change.  We have unprecedented access to all of the key technology players as well as access to a wide range of class leading in-house capabilities and skills. This enables us to not only recommend, configure, integrate and support systems and devices to effectively drive transformation across your organisation, but also deliver robust and flexible support services to ensure your IT delivery is both effective and value for money.

We put user experience at the heart of all that we do. Throughout any technical project, our service delivery team will keep things running smoothly, providing a full range of managed services, including infrastructure support, helpdesk, technical advice, extended warranties and maintenance contracts.

Our “One-team” approach to service engagements brings us together in partnership with you, operating to shared goals, targets and values. We consider ourselves “right sized”, meaning we are big enough to stand by any commitment we make but structured to ensure we are ultimately flexible and easy to do business with.

Deployment Service

IT Managed Service

Project Management

Remote Support

Whether your internal technical expertise is stretched, you have office geography challenges or you need an entire engineer based solution such as hardware break-fix, our skilled field and site based technical team can support you by providing on-demand, industry accredited technical services.

Make sure your IT investment delivers against the only measures of success that truly matter. Our flexible, scalable and agile managed IT services ensure value for money, effectiveness and end-user experience.

Our Project Management team are experts at balancing the multiple demands of a modern technology solution, with the goals and objectives that define the project. We tailor the project management services we provide, to meet the exact requirements of our customers.

Throughout our managed services, we apply ITIL best practice. This ensures that we are aligned to your needs and fully support your core processes. Our service desk and management solutions are designed to empower users whilst delivering significant service improvements across your entire organisation.

Deployment Service

We operate a UK wide network of field based technicians who work on-demand, providing 24×7 technical support, covering a variety of SLA’s. Our team respond to a range of specific customer requirements, including hardware configuration, health checks and auditing, hardware break-fix, field based hot swap services, WEE disposal and dedicated on-site support.

IT Managed Service

Whether you want to outsource your entire IT function or simply support your existing team, Panacea can tailor a solution to meet your needs.

Our proactive support service takes care of your entire infrastructure – constant remote monitoring, server updates and patches, backups and test restores and unlimited network support are just a few benefits you can enjoy.

For larger businesses, we can offer a complete outsourcing service to manage all of your IT needs independently. We also arrange facilities for business parks including dedicated super-fast connectivity.

Project Management

The success of any IT project or solution is reliant on the comprehensive management of its delivery. Effective and skilful management is crucial to keep projects on time, within budget and to meet and exceed customer expectations. Throughout the entire process, Panacea is here to help.

In our experience most customers want to be able to select the level of governance that their project is delivered to. Our service level matrix ensures every project we deliver is categorised to a certain level of governance and is delivered according to that service level. This enables us to provide a flexible, yet customised service that is appropriately scaled to the requirements of each project.

Remote Support

Through the use of industry leading tools, we offer a full range of remote management services, allowing us to proactively monitor and manage your IT infrastructure 24×7, all designed to maximise effectiveness and minimise system downtime and failures.